Refund and Exchange Policy

At Chaandicart, we are committed to ensuring that every order is processed with care, accuracy, and quality. Each product is thoroughly inspected before dispatch to make sure you receive it in perfect condition.

However, in rare cases where an issue arises, we’re here to assist you promptly and professionally.

We strongly recommend that all items be carefully checked at the time of delivery.

Definition of Return

A ‘Return’ refers to the action of returning a product purchased from www.chaandicart.com due to eligible conditions.

Eligibility Criteria for Return

• Product must be purchased within the last 7 days
• Item must be unused and in original condition
• Must be returned in original packaging
• Valid proof of purchase is required

Acceptable Return Scenarios

• Damaged product received
• Missing parts or accessories
• Wrong product delivered
• Product differs from website description
• Expired or near expiry product (within 3 months)

Non-Returnable Scenarios

• Incorrect product ordered by customer
• Personalized or custom-made items
• Perishable or expired products
• Opened items (hygiene reasons)
• Products mixed with other items after delivery

How to Initiate a Return or Refund

• Email: mailus@chaandicart.com
• Phone: +91 72900 20900 (Mon–Fri, 10 AM–6 PM)

After verification, refunds will be initiated within 72 hours and credited within 3–5 business days.

Return Shipping Responsibility

Customers are responsible for return shipping costs. Use a trackable courier service. Refunds are processed only after receiving the returned item.

Exchange Policy

If you receive the wrong item, contact us immediately. We will assist you with the exchange process.